Frequent questions

How can we help?



Shipping methods, terms and costs

Available shipping methods can be seen during the purchase process. They may vary depending on the delivery address, the products selected and commercial campaigns.

You have the following shipping methods:

Store pickup: FREE from 24 hours after order confirmation.

Home delivery: It will depend on the shipping area, you can check the rate HERE

Please note that deliveries are made on business days (not holidays or weekends).

During sales and promotion periods, the delivery time may be longer than usual.

Can I cancel or modify my order?

Once an order is placed, we cannot modify or cancel it at this time. If the items don't work, be sure to exchange them for another item you like better or return them for a refund. As a reminder, domestic return shipping is the responsibility of the customer.

Unfortunately, we do not have the option to cancel or modify an online purchase. You can tell the delivery person that you don't want it, and once we receive it in our warehouse we will proceed with the refund.

But if what you need is to modify the delivery details of the order you just placed, contact us and we will try to help you.

Which courier will deliver my order?

Currently, our packages are managed by the transport company TIPSA.

I haven't received my order yet, what can I do?

Our couriers' website mentions the expected delivery date for your order. If you notice a problem, please contact our customer service, please have your order number and tracking number ready.

Can I change my delivery address?

Unfortunately, we cannot change the delivery address.

For all deliveries we invite you to contact our customer service, indicating your order number.

You can contact our store by calling +34 93 200 14 85 or by sending an email to, from Monday to Friday.

Payment Methods

What payment methods are accepted?

You can choose between the following payment methods:

Credit or debit card. Visa, Mastercard and American Express.

PayPal. To purchase with PayPal, select this payment method and you will be redirected to the PayPal page to complete your purchase.

Klarna. You have two payment methods: payment in 3 interest-free installments or payment by bank transfer. The charge will be made at the time of confirming the purchase.

Are online payments secure?

All transactions are carried out through secure payment system (SSL), where information is encrypted and transmitted securely. Likewise, we have online transaction security certificates: Verified by VISA , Mastercard, SecureCode and PSD2 .

What is PSD2?

It is a European directive that promotes security in online payments.

How does it work?

Your bank may request some authentication element through which the payment is provided with a sufficient level of security. There are different forms of authentication, generally it is done through an SMS or your bank's App, so we recommend that you have your mobile phone at hand.

In the event that you have problems completing the payment, we advise you to contact your bank.

My payment has not been processed, what should I do?

If you encounter any difficulties when placing your order and if your payment is not accepted, please contact our customer service team.

Can I pay for my order with a store credit gift card?

We do not offer gift cards or store credits at this time.

When will my account be charged for the purchase?

The order charge will be reflected in your bank account at the time the order is placed.

Returns & Exchanges

How do I return my order?

If you wish to return one or more products purchased at, you have 15 calendar days from the moment you received the order to return it.

We offer you the following options to make your return:

- In shop . You can return your online order to our physical store for free.

- From home . Contact the courier service to return the order to our facilities.

When the package arrives at our warehouse, we will send you a confirmation email and the refund will be issued.

For more information, see our returns guide "HERE" or contact our customer service team.

Refunds and deadlines

In the case of returns to our physical store, the refund will be made within 3 to 5 days (with a maximum of 30 days).

In case of return from home or collection point, it will be made within a period of between 10 to 14 days from receipt of the products at our facilities (with a maximum of 30 days).

The refund will be made in the same way as the original payment was made.

Restrictions on returns and exchanges

Remember that returns will only be accepted that meet the following requirements:

- Garments that have not been washed or used in any way.

- Garments that are in the same condition in which they were delivered and retain their original labels.

- For hygiene reasons, returns of intimate products such as underwear or swimwear are not accepted.

If a returned item does not meet these requirements, the item will be returned at the customer's expense.

How do I make a change?

Contact customer service or call 93 200 14 85 and we will help you process the size change.

Customer service hours: Monday to Friday from 10:00 a.m. to 8:00 p.m.

Contact us

Do you have questions about your order or a general inquiry?